by Bruce Newman

    This article was originally published in The Productivity Institute (PI) Newsletter

Developing a social media marketing campaign has become more demanding as social media technology and popularity continues to evolve.  This seems counterintuitive at first since there are more tools and more people.  However, it also means that there are more people trying to reach and influence each other.  It therefore takes knowledgeable and effective strategizing to create an effective social media marketing campaign.  In short, it requires the 4 S’s – Social, Sharing, Sustain, and Strategize.

Social

The first rule of social media is to be social.  Your communications must be positive, knowledgeable, incisive, thoughtful, etc. It is okay to provide some negative comments provided they are appropriate.  They just must not be nasty, racist or insulting.  Think of when you go to a party and meet new people.  The appropriate behavior you display is similar to your online behavior.

When you are building and maintaining your social networks, you must be social.

Sharing

The purpose of social media is sharing; “pay it forward”.  By providing information and good, relevant content, you provide the basis building up your contact network and branding yourself as an expert of your particular specialty.  Since each social media platform has its own “personality” and followers, it is important to distribute your content across numerous platforms.  In this era of proliferating social media platforms and subscribers, it is important that you utilize social media sharing to share your information with as many people as possible.

Sharing of information that helps brand you as an expert and increases the size of your networks should be provided across multiple social media platforms.

Sustain

The rule in advertising is that people need to hear, read or see a product seven times before it makes a lasting impression.  In social media, this number is impossible to track and largely irrelevant.  What it does denote, however, is the importance of remaining in front of your target audience.  This is accomplished by providing a sustained and consistent effort.  Blogging once a month is insufficient.  One of the key components of a sustained effort includes scrutinizing various analytics to determine which strategies are effective and which are not.  (Scrutiny can almost be considered as the “5th S”.)  Optimally, a blog post created twice a week coupled with sustained effort commenting, asking and answering questions on several social media platforms is far superior. 

Sustaining your presence on multiple platforms will help enhance your social media presence, the size of your network and your credentials as an industry leader.

Strategy

In the past few years, the social media realm has grown from a small number of participants to hundreds of million people, many of whom use it daily for extended periods of time.  Given the ease of setting up an initial account and the huge number of subscribers, the difficulty of achieving an effective – and sustainable – social media presence has rapidly increased.  It’s nice to fantasize that a campaign will somehow go viral.  Unfortunately, it’s becoming increasing unlikely as that percentage continues to diminish.  In place of this dream is a campaign that incorporates SEO, possibly some type of paid advertising, blogs and social media to achieve a client’s specific goals.  An effective social media strategy takes significant planning and time to implement.  It does not happen overnight.  However, if effective it will provide substantial and recurring results, usually at a far lower cost than traditional media campaigns.

Utilizing an effective social media strategy across multiple blogs and social media platforms will achieve specific goals.

By adhering to the rules of the 4 S’s - regardless of the product, service or goals you are promoting, you can help ensure the success of any social media marketing campaign.

Bruce Newman is the Vice President at The Productivity Institute, LLC, a leader in locating, evaluating and matching the specific areas of expertise of consultants to the needs of its clients.  An expert on social media, Bruce constantly writes and gives talks on many facets of social media including branding, social media strategies and policy.  He has also developed several social media courses, services and products including: Social Media Policy, Social Media Starter Pack, and Maintenance and Management (available through the PI website or by clicking here). In addition, Bruce is the editor of the Productivity Institute Newsletter, a free content-is-king newsletter and thought leader.  Follow him on LinkedIn, Twitter, Facebook and the Productivity Institute blog.

by Bruce Newman

   This article was originally published in The Productivity Institute (PI) Newsletter

Traditional marketing programs emphasize the importance of the 4 P’s (Product, Price, Place (distribution), and Promotion).  Utilizing various combinations of these components allow marketers to reach many different target markets.

The growth of social media transformed the 4 P’s into the 4 R’s (Review, Respond, Record, and Redirect). 
• Review – what the social media community is saying about you
• Respond – appropriately and accurately to any postings or comments
• Record – providing short videos that inform and educate
    Note: I prefer Recognize – brand recognition and its promotion/evolution
• Redirect – providing content across multiple sites to improve visibility and search engine rankings.

They are not as established as the 4 P’s but perhaps that is because of their “newness”; after all, social media has only been around for a few years.

Nevertheless, I think they can be improved.  As companies are increasingly viewing social media as both a networking and business tool, they need a foundation which espouses its key principles.

Recently, while I was working on a presentation that discussed the 4 R’s, my wife came over and asked, shouldn’t I use the 4 S’s for social media?  Upon reflection, I thought she had made a valid point and subsequently developed the 4 S’s.  As a test, I discussed both the 4 R’s and the 4 S’s during my presentation and asked the audience which they preferred.  The overwhelming response favored the 4 S’s.

The 4 S’s
• Social – being sociable and appropriate is #1
• Sharing – share your relevant content and profiles across multiple social media sites
• Sustain – your presence by consistently providing appropriate and substantive responses to any postings or comments
• Strategy – create and implement an effective social media plan

The 4 S’s exemplify the behavior and potential of social media. 

Social
Of primary importance is sociability.  If you’re not sociable, honest and conscientious, you will not be successful in this medium.  It is these interactions with people and communities that will form the basis for all subsequent communications. 

Sharing
While doing this, you should share valuable and relevant content – of any format - with peers and your community, sometimes across multiple social media platforms, when appropriate.  One aspect that is extremely important and yet frequently overlooked is the completion of your profile(s) on each social media platform since almost all of them have a personal and business component. 

Sustain
Increasingly, companies are using social media for real time interactions with prospects, customers and interested respondents.  Sustaining a presence through new entries – often across multiple platforms – and quickly servicing posts and comments on a regular basis can help brand a company as an industry leader.

Strategy
Given the number of social media users, the large number of social media platforms, and its growing ranking relevance, developing and implementing an effective strategy to achieve your goals is rapidly becoming a necessity.  Just having a Facebook page for example, is no longer sufficient.

By following the guidelines of the 4 S’s, you will have the foundation upon which to build an effective and strategic social media presence to help achieve your goals.

Bruce Newman is the Vice President at The Productivity Institute, LLC, a leader in locating, evaluating and matching the specific areas of expertise of consultants to the needs of its clients.  An expert on social media, Bruce constantly writes and gives talks on many facets of social media including branding, social media strategies and policy.  He has also developed several social media training courses. In addition, Bruce is the editor of the Productivity Institute Newsletter, a free content-is-king newsletter and thought leader.  Follow him on LinkedIn, Twitter and the Productivity Institute blog.